Contact Us
Need help with an order or have a question about TRESSKIND? Contact our support team at:
Our office hours are Monday through Friday, 9:00 a.m. to 5:00 p.m. Eastern Time, excluding public holidays. We usually respond within one business day. Please check your spam or junk folder if you do not see our reply.
Order Tracking
Once your order ships, we will send a confirmation email containing your tracking number. You can track your shipment through the carrier link in that email or at:
Tracking information may take several business days to update after dispatch.
Order Support
Please include the following information when contacting us about an order:
- Your full name
- Order number
- Email address used at checkout
- A short description of the issue
- Photos of damaged or incorrect items, when applicable
Sending one complete email helps our team review your request efficiently.
Company Information
Brand: Tresskind
Legal Operating Entity: Dongguan Furong Information Service Co., Ltd.
Company Registration Number: 91441900MAKF3QWE2H
Registered Business Address: Room 102, No. 24 Luocun Road, Guancheng Subdistrict, Dongguan City, Guangdong Province
Phone: 13782215471
Customer Support Email: support@tresskind.com
Important Return Address Notice
The registered business address above is provided for business identification purposes. Please do not send returns to this address unless our customer support team specifically instructs you to do so.
We do not publish a fixed return address because we want to ensure your package reaches the correct location. To obtain the correct return address, contact our customer service team at support@icehavior.com, and they will provide the details you need.
Approved returns must be sent only to the return address provided in your return authorization instructions. Please review our Return & Refund Policy for complete procedures.